# Privacy policy

> How Waterglass collects, uses and protects your personal data.

Canonical: https://www.waterglass.ai/en/privacy/
Language: English (Deutsch: https://www.waterglass.ai/de/datenschutz.md)
Company: Waterglass FlexCo, Börseplatz 1/3/6, 1010 Vienna, Austria · hi@waterglass.ai

Updated: July 2026

## 1. Who we are

Waterglass FlexCo, Börseplatz 1/3/6, 1010 Vienna, Austria, is the data controller responsible for the personal data processed through this website. You can reach us at [hi@waterglass.ai](mailto:hi@waterglass.ai) with any questions about this policy or your data.

## 2. Data we collect

We collect the information you give us directly – for example your name, email address, company and message when you submit our contact form or book a call.

We also collect limited technical data automatically, such as your IP address, browser type and pages visited, to keep the site secure and understand how it is used.

## 3. How we use your data

We use your data to respond to your enquiries, to provide and improve our services, to operate and secure the website, and to comply with our legal obligations. We do not sell your personal data.

## 4. Legal basis

We process personal data on the basis of your consent (Art. 6(1)(a) GDPR), the performance of a contract or steps taken at your request before entering one (Art. 6(1)(b) GDPR), our legitimate interests in running and improving our business (Art. 6(1)(f) GDPR), and compliance with legal obligations (Art. 6(1)(c) GDPR).

## 5. Sharing and processors

We share data only with service providers who help us operate the site and deliver our services – for example hosting, analytics, email delivery and scheduling providers – under agreements that require them to protect your data. Where data is processed outside the EU/EEA, we put appropriate safeguards in place, such as the EU standard contractual clauses or an adequacy decision of the European Commission.

## 6. Data retention

We keep personal data only as long as necessary for the purposes described here or as required by law, after which it is deleted or anonymised.

## 7. Your rights

Subject to applicable law, you have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to data portability. You can also withdraw consent at any time. To exercise these rights, contact [hi@waterglass.ai](mailto:hi@waterglass.ai). You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde).

## 8. Cookies

We use a small number of essential cookies to operate the site, and analytics cookies only where permitted. You can control cookies through your browser settings.

## 9. Changes to this policy

We may update this policy from time to time. The current version is always published on this page with its effective date.