# Growth & Operations Manager at Notehouse

> Notehouse, profitable case management software for US nonprofits, is looking for a person in charge of growth. Project-based and hybrid, with an office in Vienna.

Canonical: https://www.waterglass.ai/en/jobs/growth-operations-manager-notehouse/
Language: English (Deutsch: https://www.waterglass.ai/de/jobs/growth-operations-manager-notehouse.md)
Company: Waterglass FlexCo, Börseplatz 1/3/6, 1010 Vienna, Austria · hi@waterglass.ai

Position: Growth & Operations Manager

Website: https://www.getnotehouse.com

Own the growth of profitable case management software for nonprofits across the US.

Company: Notehouse, Waterglass portfolio company (2025)

Engagement: Project-based

Location: Hybrid (Vienna)

Working hours: Flexible

Compensation: Base salary plus performance bonus

## About Notehouse

Notehouse is simple, secure case management software used by small to mid-sized nonprofits, social workers and school counselors across the US. It is profitable, rated 4.7 on Capterra and loved for being easy to use.

Notehouse was acquired in 2025 by Waterglass, an AI-native acquirer of software businesses and AI agency.

## Your role

The small, yet profitable SaaS business is growing, but it needs a proper strategy and a person in charge of growth. You will be starting out on a project basis and subsequently grow into a full-time role as the business matures.

Your goal is to define a consistent growth strategy, align business operations and execute it together with our customer success manager and engineering team. In this role, you'll get shared upside via performance-based compensation.

## What you will own

- **Growth:** develop the growth strategy for Notehouse, back it with data, run experiments and double down on what works
- **Customers:** win larger customers together and grow existing accounts with customer success as well as improve conversion and retention
- **Team:** lead our customer success manager and work closely with our development team
- **Product:** provide feedback to the engineer to shape the roadmap together
- **Numbers:** report monthly to the founders on MRR, conversion, churn and acquisition cost

## What you bring

- 3+ years in B2B SaaS growth with quantifiable results in building at least two growth stories from scratch
- You work AI-native and know how to build and manage AI agents
- You know how to pass on customer feedback and turn it into product priorities
- Experience leading or working closely with a small team in a self-serve SaaS environment
- A test-and-learn mindset and strong analytical skills
- Professional English
- Bonus: US nonprofits, AI-driven marketing workflows

## How we work together

- You start out on a project basis and grow together with the business into a full-time commitment
- You can freely organize your own time, aligned to US time zones, and place of work, with our downtown Vienna office being fully available to you
- You work directly with the founders, who set budget and strategic direction based on your suggestions

## Your compensation

Your total compensation consists of a base salary and a performance bonus.

Employment is through Waterglass UK Ltd.

## How to apply

Send us your CV and a 1-page pitch on one question:

How would you grow Notehouse from $10,000 to $17,500 MRR in 12 months?

Tell us which 2 or 3 bets you would make first, why, and how you would know within 90 days whether they work.