# Managed AI Agents

> We create custom AI agents that work for your business 24/7 and connect with your existing tools. We host all AI agents on secure, European infrastructure.

Canonical: https://www.waterglass.ai/en/ai-agents/
Language: English (Deutsch: https://www.waterglass.ai/de/ki-agenten.md)
Company: Waterglass FlexCo, Börseplatz 1/3/6, 1010 Vienna, Austria · hi@waterglass.ai

## Your next team member is an AI agent

We create custom AI agents for your business that connect with your existing tools, and host them on European infrastructure.

## Self-improving

With every task successfully completed, our AI agents learn and become more precise in their work.

## Managed by Waterglass

Thanks to our IT infrastructure, we ensure the reliable and secure operation of your AI agents.

## European infrastructure

We use AI models hosted in Europe or open-source models hosted on our infrastructure.

## Popular AI agents: Add AI agents to your team

## Business Analyst

Turns raw data into the reports and answers your team actually needs.

- Builds up-to-date reports
- Answers your questions
- Develops new strategies

## Customer Support

Answers customer questions on chat, email, and phone, around the clock.

- Replies on chat, email, and phone
- Knows your business and learns on its own
- Resolves common requests in seconds

## Sales Manager

Qualifies and handles incoming requests for your business.

- Replies within seconds
- Qualifies incoming requests
- Books meetings with interested customers

## Marketing Manager

Creates content, posts, and campaigns for your business.

- Writes posts and newsletters on its own
- Creates and launches new campaigns
- Optimizes running campaigns, budget included

## IT Helpdesk

Handles internal issues and everyday IT requests.

- The first point of contact for your staff
- Resolves tickets on its own
- Only complex requests get passed on

## Knowledge Manager

Maintains and updates your company-wide knowledge base.

- Updates documents when things change
- Writes new entries as information arrives
- Syncs knowledge across all teams

## Compliance Manager

Keeps policies and training documents current and tailored to each team.

- Updates existing policies
- Tailors documents to each team
- Flags reviews that are due

## Operations Manager

Connects to your infrastructure, syncs data, and makes it available.

- Connects to your existing interfaces
- Transforms and syncs data
- Lets teams work flexibly

## Office Manager

Handles admin tasks, such as data entry, document processing, and emails.

- Smart document detection
- Keeps databases current and clean
- Takes care of routine tasks

## Custom AI Agent

Tell us the work that you want to have managed by an AI agent.

- Designed exactly for your workflow
- Connects to your existing tools
- Managed and improved by us

## Connects seamlessly into your existing infrastructure

## System Architecture: The elements of an AI agent

*Trigger*

- Schedule
- Events
- Requests
- Email
- Chat
- Phone

*Managed AI Agent*

*Decisions and actions*

- Makes decisions
- Sends replies
- Updates systems
- Creates documents
- Hands off to people

Hosted in Europe by Waterglass

*Brain*

Understands the tasks, works on them, and picks the right AI model for the job:

*Knowledge*

Draws on your company's documents and data to work on tasks in the right context.

*Memory*

Remembers the current task and earlier context to continuously learn new insights.

*Tools*

Connects to your existing apps and systems to interact with them:

*Approval*

The AI agent follows clear rules and requires a person to sign off on anything sensitive.

*Logs*

Everything the AI agent does is logged, so that all actions are documented.

> "AI agents are a transformative technology that unlocks efficiencies across a wide range of businesses."
>
> — Silia Traub, Director AI & Strategy, willhaben

> "We are using AI agents to radically improve our business efficiency and quality of service for our customers."
>
> — Oliver Lukesch, CTO, StartMatch

## Get a free offer for your AI agent

Tell us one job that eats your team's time. We'll come back with a tailored offer and a plan to put it on autopilot.

### How can we help?

Schedule a quick call with us and we'll show you how AI agents can support your business. We're happy to answer all your questions.